Payne had been staying in the upmarket Casa Sur hotel for three days before his death.A call was made to emergency services around 17:00 local time (21:00 BST) on 16 October by staff, with requests to respond to a hotel guest “who is overwhelmed by drugs and alcohol” and “destroying his room”.
“I don’t know if the guest’s life is in danger. But he has a room with a balcony and we’re a little afraid that he might do something life-threatening,” said the hotel’s front desk manager in a second call.Hotel staff on the emergency call highlighted that Payne was “destroying his room”, and police say they found the room in “total disorder”.
Local media later published pictures purportedly from his room, showing a TV with a broken screen, multiple bottles, cans, candles, aluminium foil and a half-full glass of champagne.
Payne’s room was on the third floor and had a balcony about 14m (45ft) above an interior courtyard.
It is thought he fell from the balcony at about 17:07 local time.
Police arrived minutes later. Hotel staff told them a loud sound had been heard in the courtyard, where Payne’s body was discovered.
He was pronounced dead at the scene, with the emergency services saying there had been “no possibility of resuscitation”.
